All chats are accessible from the left side and can be filtered by various criteria. The Team Inbox enables your agents to collaborate and respond to all incoming customer messages on multiple devices simultaneously. You can add custom parameters (personal contact information) to contacts.Ĭontacts can be searched for and filtered. You can quickly start and end live chats using the Team Inbox. This is how your Surepass team’s inbox will appear. As a result, you and your team members can sign in to the account from one or more devices, but you can also easily collaborate with your colleagues, allowing them to view, assign, and respond to each client inquiry. Most of the work is done in the unified Team Inbox, which is accessible via the Surepass navigation bar. Team Inbox allows multiple agents to manage chats simultaneously.
Whatsapp business multiple users verification#
Of course, you’ll need WhatsApp Business Verification for this. Surepass removes this restriction, allowing agents to sign in from multiple devices simultaneously and communicate with customers via the WhatsApp web and mobile platforms.
In other words, if the agents signed in to one device, they would be automatically signed out of another. Previously, the WhatsApp Business app only allowed one user to sign in to a single account. In addition, Surepass allows you to use WhatsApp Business on various devices. receive and send messages, using the same WhatsApp number. Surepass, as an official partner of the most popular messaging app, provides businesses with a communication tool that enables multiple agents on multiple devices to operate, i.e. If your company supports WhatsApp web and mobile communication, the WhatsApp Business Account for Team Inbox and Marketing or Surepass is the solution to this problem.
Whatsapp business multiple users code#
However, it is essential to note that you must repeatedly scan the QR code to use WhatsApp business with multiple agents.įortunately, businesses can now avoid this by integrating multiple users into a single WhatsApp account/number, allowing them to effectively communicate with all of their customers and prospects, as well as each other. WhatsApp Business Web has a limited number of logins available.
One of the challenges that businesses using WhatsApp to communicate with their customers face when managing customer support operations is allowing their agents to log in to the same company account from multiple devices simultaneously. This is why many companies use various methods to establish rapport, such as live chat on their website, emails, or messaging platforms like WhatsApp Web and mobile. A successful business must provide excellent customer service and communicate effectively with potential customers.
0 kommentar(er)
